Refund policy
(Your product refund terms. Payment, invoicing and statutory consumer terms for direct sales are handled by our merchant of record, Lemon Squeezy, and shown at checkout. Purchases via the Autodesk App Store follow Autodesk's terms.)
Try before you buy
BIMIO offers a 14-day free trial with full functionality. We encourage you to evaluate the tools during the trial before purchasing.
Refunds
- Subscriptions: you can cancel at any time; cancellation stops future renewals. Access continues until the end of the paid period.
- Refund window: we offer a **30-day money-back guarantee** on a first purchase if the Software does not work for you — contact [email protected] with your order details.
- Perpetual licences: the money-back window above applies to the initial purchase.
EU consumers — right of withdrawal
If you are an EU/EEA consumer, you have a statutory 14-day right of withdrawal for distance purchases. Note: for digital content supplied immediately, this right may be lost once supply begins with your prior consent — the checkout will ask for that consent. Our voluntary money-back guarantee above applies regardless.
How to request
Email [email protected] (or use the checkout provider's support) with your order number. Approved refunds are issued to the original payment method by the merchant of record.